Complaints Policy

We hope that you're pleased with any purchase you've made or service you've received from Bike Stop Ltd, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell us about it so that we can try to put matters right.

Complaint handling and dispute resolution process

Contact us straight away. In the first instance, if you are in the shop, ask to speak to a manager.If you're still not happy with our response, please contact us using one of these options. If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the Sales Manager will agree a course of action with you.

Bikestop.co.uk on-line purchases

For problems or queries with your purchase or service from bikestop.co.uk

Tel: 01438 317038
Email us: customer.services@bikestop.co.uk

By post 
Customer Service Manager 
104 High Street 
Stevenage 
Herts 
SG1 3DW

In-store purchases

For problems or queries with your purchase or service from our shop:

Tel: 01438 317038
Email: sales.manager@bikestop.co.uk

By post: 
Sales Manager 
104 High Street 
Stevenage 
Herts 
SG1 3DW

If, after contacting us, you feel we still haven't resolved your complaint satisfactorily, please email or write to our Directors:

Directors@bikestop.co.uk 
By post: 
Director 
104 High Street 
Stevenage 
Herts 
SG1 3DW